Shipping policy
AUREXIIS Shipping Policy
Free standard shipping
We currently offer free standard shipping on all orders delivered within the United States. No minimum purchase is required, and the shipping charge will appear as Free at checkout.
Order processing
Most orders require 1–5 business days for supplier confirmation, quality checks, packing, and carrier handoff. Weekends and holidays are not included. Processing can take longer for products with extended supplier lead times; if a material delay affects your order, we will contact you.
Estimated delivery
Most standard shipments arrive approximately 7–15 business days after dispatch. Delivery time depends on the product, warehouse, destination, and carrier. The estimate shown at checkout or in your shipping confirmation takes priority when it is more specific. Delivery dates are estimates rather than guarantees.
Multiple packages
Products may be fulfilled from different partner warehouses. A multi-item order can therefore arrive in separate packages, each with its own tracking information, at no additional shipping charge.
Tracking
When tracking is available, your shipping confirmation will include a tracking link. Tracking may take several business days to show its first carrier scan or update while a package transfers between carriers.
Address accuracy
Review your delivery address carefully before checkout. Email Support@aurexiis.com promptly if a correction is needed. We cannot guarantee changes after an order enters processing, and we may be unable to replace an order delivered to an address entered incorrectly.
Where we ship
Checkout is currently configured for delivery addresses within the United States. We will update this policy if additional destinations become available.
Delayed, lost, or damaged shipments
If tracking shows no meaningful progress, a package is marked delivered but cannot be located, or an item arrives damaged, email us with your order number and photographs when applicable. If an order has not arrived within 30 calendar days after dispatch, contact us so we can investigate with the fulfillment partner and provide the appropriate replacement or refund under our Refund Policy.
Questions
Email Support@aurexiis.com or call +1 770-568-9042. Support requests are answered within 2 business days.