Shipping policy

AUREXIIS Shipping Policy

Free standard shipping

We offer free standard shipping on all orders, with no minimum purchase required. 

Order processing

Most orders require 1–3 business days for supplier confirmation, quality checks, packing, and carrier handoff. Weekends and holidays are not included. Processing can take longer for products with extended supplier lead times; if a material delay affects your order, we will contact you.

Estimated delivery

Most standard shipments arrive approximately 5–10 business days after dispatch. Delivery time depends on the product, warehouse, destination, and carrier. The estimate shown at checkout or in your shipping confirmation takes priority when it is more specific. Delivery dates are estimates rather than guarantees.

Multiple packages

Products may be fulfilled from different partner warehouses. A multi-item order can therefore arrive in separate packages, each with its own tracking information, at no additional shipping charge.

Tracking

Every order includes tracking. Your shipping confirmation will include a tracking link so you can follow your delivery. Please allow several business days for the first carrier scan or for updates while your package transfers between carriers.

Address accuracy

Review your delivery address carefully before checkout. Email Support@aurexiis.com promptly if a correction is needed. We cannot guarantee changes after an order enters processing, and we may be unable to replace an order delivered to an address entered incorrectly.

Where we ship

AUREXIIS ships internationally to supported destinations. Available shipping destinations are shown at checkout. Delivery times vary depending on your destination, the items ordered, and the fulfillment location.

Delayed, lost, damaged, or incorrect shipments

If an item arrives damaged or incorrect, email Support@aurexiis.com within 3 calendar days of delivery. Include your order number and clear photos of the item, packaging, shipping label, and the issue. Keep the item and packaging until the claim is resolved.

If tracking shows no meaningful progress or a package is marked delivered but cannot be located, email us with your order number. If an order has not arrived within 30 calendar days after dispatch, contact us so we can investigate with the fulfillment partner and provide the appropriate replacement or refund under our Refund Policy.

Questions

Email Support@aurexiis.com or call +1 770-568-9042. Support requests are answered within 2 business days.