Refund policy
AUREXIIS Return and Refund Policy
We accept eligible return requests made within 30 days of delivery.
Eligibility
Items must be unworn, unused, unwashed, with original tags attached, and in their original packaging with proof of purchase. Items marked Final Sale and gift cards cannot be returned. For hygiene reasons, pierced jewelry may only be returned if unopened and unworn, except where required by law.
Starting a return
Email Support@aurexiis.com before sending anything back. Include your order number, the item, and the reason for the request. Because products may ship from different fulfillment partners and warehouses, the correct return destination depends on the item. We will provide the approved return address and instructions after reviewing your request. Do not return an item to the sender address on the parcel, the public business address, or any supplier warehouse unless AUREXIIS has specifically authorized that address. Unauthorized returns may not be accepted.
Damaged, defective, incorrect, or missing items
Contact us within 7 calendar days of delivery. Include clear photos of the item, packaging, shipping label, and any damage or incorrect details. Keep the item and packaging until the claim is resolved. If the claim is approved, AUREXIIS will arrange the appropriate refund, replacement, or return instructions at no additional return-shipping cost to you.
Change-of-mind returns
For an eligible change-of-mind return, the customer is responsible for return shipping unless we state otherwise. Original shipping charges are non-refundable except where required by law. We recommend using a tracked service because we cannot refund an item that does not reach the authorized return destination.
Cancellations
Contact us as soon as possible if you need to cancel or change an order. We will try to help, but fulfillment begins quickly and cancellation is not guaranteed after an order has entered supplier processing or been dispatched.
Exchanges
To exchange an item, request a return and place a new order after the return is accepted. This helps secure the correct item as quickly as possible.
Refunds
We will inspect or verify the return or claim and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional processing time. If more than 15 business days have passed since approval, email us.
European Union cooling-off period
If merchandise is shipped into the European Union, you may have the right to cancel or return the order within 14 days, subject to applicable law. Returned merchandise must be unworn or unused, with tags and original packaging, and accompanied by proof of purchase.
Questions
Email Support@aurexiis.com or call +1 770-568-9042.