Shipping Policy

All orders are processed within 1 to 3 business days, excluding weekends and holidays.

Estimated delivery time within the United States is between 5 and 12 business days. Please note that delivery times are estimates and may vary depending on logistics, carrier delays, customs processing, or high order volumes.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

We are not responsible for delays once the package has been handed over to the shipping carrier. If your order is marked as delivered but you have not received it, we recommend contacting the carrier directly. For further assistance, you may contact us at [your email].

By placing an order, you agree to the terms outlined in this Shipping Policy.

Refund Policy

We accept returns within 7 days of the delivery date.

To be eligible for a return, items must be unused, in their original condition, and returned in their original packaging.

For hygiene reasons, earrings are non-returnable. Any item marked as final sale is also not eligible for return.

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Once the returned item has been received and inspected, a refund will be issued to the original payment method within 5 to 10 business days.

If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery. Your request must include clear photos of the item. Claims submitted after this period may not be accepted.

We reserve the right to refuse any return that does not meet the conditions stated above.

Privacy Policy

We are committed to protecting your personal information and respecting your privacy.

When you visit our website or make a purchase, we collect certain information including your name, billing and shipping address, email address, phone number, and payment details. All payment information is processed securely through trusted third-party providers and is not stored on our servers.

This information is used to process and fulfill your orders, communicate with you, prevent fraud, and improve our services.

We do not sell or rent your personal information. Your data may only be shared with trusted third parties such as payment processors and shipping partners, strictly for operational purposes.

Depending on your state of residence, including California, you may have the right to request access to your personal data, request its deletion, or opt out of certain data uses.

You may exercise these rights by contacting us at aurexiis.us@gmail.com

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.

By using our website, you agree to the terms outlined in this Privacy Policy.