Terms & conditions
This page summarizes shopping, shipping, and returns at AUREXIIS. Please review our Terms of Service for the full terms that apply to using our website and placing an order.
Shipping and delivery
We offer free standard shipping on all orders, with no minimum purchase. Available shipping destinations are shown at checkout.
Most orders require 1–3 business days for processing. Standard delivery is estimated at 5–10 business days after dispatch. Weekends and holidays are excluded from processing times. Delivery varies by product, fulfillment location, destination, and carrier. A more specific estimate at checkout or in your shipping confirmation takes priority; delivery dates are estimates rather than guarantees.
Every order includes tracking. Multi-item orders may arrive in separate packages with individual tracking information, at no additional shipping charge. Please allow several business days for the first carrier scan or tracking updates.
Review your delivery address before checkout. Contact us promptly if it needs correcting; changes cannot be guaranteed once processing begins.
If an order has not arrived within 30 calendar days after dispatch, contact us so we can investigate with the fulfillment partner and provide the appropriate replacement or refund under our Refund Policy.
Read the full Shipping Policy.
Returns and refunds
Request an eligible return within 30 days of delivery. Items must be unworn, unused, and unwashed, with original tags, packaging, and proof of purchase. Final Sale items and gift cards cannot be returned. For hygiene reasons, pierced jewelry may only be returned if unopened and unworn, except where required by law.
Email Support@aurexiis.com before returning anything. Include your order number, the item, and the reason for your request. We will provide the approved return address and instructions. Do not send returns to the parcel's sender address, our public business address, or a supplier warehouse without our authorization.
Customers pay shipping for eligible change-of-mind returns. For an exchange, request a return and place a new order after the return is accepted. Approved refunds are issued to the original payment method within 10 business days; your bank or card issuer may need additional processing time.
For orders shipped into the European Union, a 14-day cooling-off period may apply, subject to applicable law. See the full policy for eligibility and details.
Read the full Return and Refund Policy.
Damaged, defective, incorrect, or missing items
Contact us within 3 calendar days of delivery. Include your order number and clear photos of the item, packaging, shipping label, and any damage or incorrect details. Keep the item and packaging until the claim is resolved. If approved, we will arrange the appropriate refund, replacement, or return instructions at no additional return-shipping cost to you.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We will try to help, but changes and cancellations are not guaranteed once supplier processing has begun or the order has been dispatched.
Your privacy
Our Privacy Policy explains how we collect, use, and share personal information and how you can exercise your privacy rights.
Customer support
Email Support@aurexiis.com or call +1 770-568-9042. Support requests are answered within 2 business days.